ATLAS: Building a Zero‑Budget IT Service Management Platform with Django

TALK: ATLAS: Building a Zero‑Budget IT Service Management Platform with Django in the Public Sector by Georgios Poulos

This talk presents ATLAS, a real-world Django application built and operated in the public sector under strict governance, security, and resource constraints. The session starts by outlining the organizational challenges of handling IT service requests at scale and why traditional email-based workflows failed. It then dives into the system’s architecture, focusing on workflow-driven design, authentication and authorization strategies, automation with SLA tracking, and observability through metrics and dashboards. The SLA model does not only enforce operational discipline but is also aligned with the organization’s official performance objectives, enabling IT teams to track compliance against organizational targets and support data-driven decision-making.

More information: https://2026.djangocon.eu/speakers/3EUCPF/

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