Streamlining Crisis Response | A Wagtail CMS Case Study

This video features Maarten Kling at Wagtail CMS 2024 .

Streamlining Crisis Response | A Wagtail CMS Case Study
0:04:01
Published March 13, 2024
267 views

Veiligheidsregio Utrecht (VRU), an emergency response organization in the Netherlands, collaborated with the Wagtail agency Four Digits to streamline their emergency response communications through a custom Wagtail CMS platform. This platform features a customized incident management system and a mobile-optimized interface that helps the VRU communicate promptly and effectively with the public during emergencies. In this video, Maarten Kling from Four Digits gives you a behind-the-scenes look into this innovative Wagtail CMS project.

You can learn more about Four Digits here: https://www.fourdigits.nl

You can learn more about the project in Maarten's blog post here: https://wagtail.org/blog/how-we-used-wagtail-to-streamline-crisis-response-for-veiligheidsregio-utrecht/

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What will I learn from this video?

In this short video, Maarten Kling from Four Digits will walk you through the back end of a Wagtail CMS project they built for Veiligheidsregio Utrecht (VRU), an emergency response organization in the Netherlands. He'll show you how people can use the platform during a crisis to deliver accurate information to people at the scene of an emergency. You'll see how the Wagtail website serves as a central hub for managing information and how it saves emergency responders time by providing one place where they can send communications out through social media and other channels.

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â–¶ Why Oxfam switched from Sitecore to Wagtail https://youtu.be/BsCi_Vs7Hzk?feature=shared

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Summary

Veiligheidsregio Utrecht uses Wagtail to manage public incident information during crises. Reporters work in a focused CMS group with predefined incident types and audience guidance; choosing an incident filters the available guidance so updates can be created quickly and consistently. Active incidents appear on the homepage and can be published to Twitter, while incident updates are placed prominently and can include maps, alerts, and custom plotted areas—for example, a smoke-affected area generated from a map of Arnhem.

Key takeaways

  • A dedicated reporter group limits CMS access to incident management and reduces distractions.
  • Predefined incident types, perspectives, and filtered guidance help reporters publish consistent information quickly.
  • Active incidents are promoted on the homepage and can be published directly to Twitter.
  • Incident updates can include locations, maps, plot areas, L-alerts, and other situational information.
  • A drag-and-drop map tool creates visual affected areas for use in incident updates.

Summarised automatically from the transcript.

Transcript

564 words · auto-generated Show

Automatically transcribed, so expect mistakes in names and technical terms.

0:00

Hello everyone, my name is Mayte Kling. I'm from Four Digits and I was asked to do a quick demo about the blog post that I recently posted on wagdel. org about the crisis response for veiligheidsregio Utrecht. If you have not seen the blog post on wagdol. org yet, you can find it at the blog section. It contains a lot of information about what we did and what kind of solutions we did But in this case I want to show you what we really did. First let me show you the current website of the Veiligheids Regio Utrecht. So first let me show you the homepage. It's like every other website, it contains news, activities, vacancies, and

0:47

of course incidents. Insulin's are the most important thing for the veiligheidsregio Utrecht because they need to tell the people who live there about Current incidents in their region. The incident page gives an overview of incidents in the past. You can see what kind of incidents it are based on its title or icon. If we zoom in on the incident, we can see more details about the incident. We have the title, we have the status, we have the location of the incident. Also, there are updates about these incidents. These can have a map with plotting or an L alert

1:32

or just information about the incident. So how does this work in Wagdale? We set up a group for the reporters who are only able to manage incidents. because that is their main priority. And we don't want to distract them with other information In the CMS, there is already information specified about the most common incidents like fire or gas leaks or natural fires or other incidents. Also available in the CMS there are the most common perspectives like extreme weather or fire. Stay out of the smoke.

2:18

When we create a new incident, you can see the incident has a title, has a state, active or not, and can be published on Twitter directly. It has a date and a description and a tweet text. What we did voor Veiligheidsregel Utrecht is when you choose a perspective, you get a list of all the perspectives available. So stay down to smoke when it's burnt. But if you choose your incident first, like fire, you get a smaller list, but only the actions related to the fire stayed out of the smoke. This way they can quickly add information and the information is correct.

3:04

When an incident is active, you can also see it on the homepage. This way we give an alert to everyone who is visiting the homepage. Another thing that we did is when you change an incident, we put the updates at the top of the page. So it's easy to create a new update about the situation. A last fun item to show you is that we created the plot area. This way, when there's smoke or any other incident information that's based on the plot, we can drag and drop an area on the on the map and save this to use it in an item Here you can see that we created an image based on the city of Arnhem

3:52

and we used it in an incident update. I would like to thank you for your time. I hope you enjoyed this video

Questions this talk answers

How do you manage crisis incidents in Wagtail CMS?

Reporters are put in a dedicated group that can manage only incidents, keeping their CMS interface focused on their main task. The system provides predefined incident types and common public-safety perspectives.

Discussed at 1:32

How does the CMS help reporters add the right public-safety information to an incident?

When a reporter selects an incident type such as fire, Wagtail filters the available perspectives to show only the relevant guidance, such as staying out of smoke. This helps reporters work faster and keeps the information accurate.

Discussed at 2:18

How are active incidents and updates displayed on the public website?

Active incidents appear as alerts on the homepage, while new updates are placed at the top of the incident page so the latest situation is easy to find and add.

Discussed at 3:04

How do you add a map area to a crisis incident update?

The CMS includes a plot-area tool that lets editors drag and drop an area on a map, save it, and use the resulting image in an incident update.

Discussed at 3:04

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